Terms & Conditions


Response EPM is a trading name for Response Envelopes Limited registered in the UK 6126705. 

These terms of payment will apply to all transactions placed by e-mail, telephone or by post with Response Envelopes Limited. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of country-England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights. All transactions with Response Envelopes Limited will be governed by these terms of payment.

All references to the 'company', 'us' or 'we' will refer to Response Envelopes Limited. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.


If you have an approved credit account, payment is due no later than 30 days from receipt of goods. If you fail to pay us in full on the due date, you must pay us interest at the rate equivalent to that set for the purpose of S6 of the Late Payment of Commercial Debts Act 1998.


Unless otherwise stated our quoted price is per one thousand.

The price quoted excludes VAT and other duties on the goods will be those applying at the time of delivery. Our quotes lapse after 30 days (unless otherwise stated).

At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods no matter what the clause.


If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss).

You agree to pay the contract rate for the actual quantity delivered. You shall inspect the goods immediately upon delivery and shall within 5 days from such inspection give notice in writing to the company of any damage, shortage or incorrect goods delivered. If you fail to give such notice the goods will be deemed to be correct and you will be bound to accept and pay for the goods accordingly.

Retention of Title

Legal and beneficial title to all goods shall remain with the company and shall not pass to the buyer until all monies owed are paid in full.

If your right to use and sell the goods ends you must allow us to remove the goods. We have your permission to enter any premises where the goods may be stored at any time to inspect or remove them.

You must store the goods properly so that they are clearly identifiable as our property.

Despite our retention of title to the goods under the Sale of Goods Act 1979, we have the right to take legal proceedings to recover the price of the goods supplied should you not pay us by the due date.

Insolvency of Buyer

While you owe money to us or if you become insolvent we have a right to:

Keep any property we may hold of yours until you have paid us in full (a lien).

To stop transport.

To stop the resale of our goods.

Force Majeure

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.


Any complaint can be communicated directly to Response Envelopes Limited. We will Endeavour to deal with your complaint within one working day of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation.